Terms of Service

1. Agreement

These Terms of Service (the "Terms") are a binding agreement between midnightslicer LLC ("Trazo", "we", "us") and the person or organization creating an account or using the service available at gettrazo.app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are acting on behalf of an organization, you represent that you have the authority to bind it, and "you" refers to that organization.

The Service is a business tool. You must be at least 18 years old and use it in the course of a trade, business, or profession.

2. The Service

Trazo is a hosted contact-form backend: it accepts form submissions from websites you operate or manage, verifies them with a proof-of-work CAPTCHA (Cap), screens them for spam, stores them, and delivers email notifications. Plans and current prices are described on our pricing page. At the time of writing, the fee structure is a monthly account fee that includes one site, a charge per additional site, and a monthly submission allowance per billable site, pooled across your account.

In these Terms, "Submission Data" means the content submitted through your sites' forms (typically a name, email address, message, and any custom fields you configure, together with the submitter's IP address and browser user agent), and "End User" means a person who submits a form on one of your sites.

3. Accounts and security

You are responsible for the accuracy of your account information and for keeping your credentials and API keys confidential. Two-factor authentication is required on every account. You must notify us promptly of any suspected unauthorized access. If you invite other people into your organization (for example, site owners), you are responsible for their compliance with these Terms.

4. Acceptable use

You may not use the Service to:

• collect or transmit content that is unlawful, infringing, deceptive, or abusive, or that you have no right to collect;
• send spam or operate forms deceptively (for example, harvesting data for purposes not disclosed to End Users);
• bypass or attempt to bypass rate limits, submission quotas, CAPTCHA verification, or other technical protections;
• probe, scan, disrupt, or interfere with the Service, its infrastructure, or other customers' data; or
• resell or white-label the Service except through the features we provide for that purpose.

We may suspend or restrict accounts that violate this section, with notice where practicable.

5. Fees and billing

Paid subscriptions are billed monthly through Stripe: a base account fee plus a per-site charge for each additional billable site, prorated when a site is added mid-cycle, with billing anchored to the calendar month. Prices are shown at checkout and may change; we will give you at least 30 days' notice of any price increase, effective from a subsequent billing cycle. Fees exclude taxes, which are your responsibility unless we are required to collect them.

You can cancel an individual site at any time. Its billing stops immediately (with no partial-month refund), it keeps accepting submissions until the end of the month already paid for, and the cancellation can be undone until then. You can cancel the entire subscription through the billing portal, effective at the end of the current billing period. Except where required by law, fees are non-refundable.

If your subscription ends or a payment ultimately fails, we may deactivate the affected sites or organization, after which their forms stop accepting new submissions; data already stored remains available in the dashboard. The free tier includes a lifetime submission allowance; once it is exhausted, new submissions are refused until you subscribe. Allowances and free-tier limits may change prospectively.

6. Your data and your responsibilities

As between you and us, you own the Submission Data your sites collect and the content of your account, and you grant us the rights needed to host, process, transmit, and display that data in order to operate the Service. For personal data contained in Submission Data, you are the controller and we act as your processor. We process it only to provide the Service as described in our Privacy Policy and on your documented instructions, and you are responsible for having a lawful basis to collect it and for your own notice and compliance obligations toward End Users. A separate data processing addendum is available on request.

You can export Submission Data from the dashboard at any time.

7. Automated spam screening

Accepted submissions are automatically screened for spam using third-party AI models. The resulting classification determines only whether and how we notify you by email; every submission, however classified, is stored and visible in your dashboard, and you can override any classification. Screening is probabilistic and may misclassify; you should not rely on email notifications as the only way you read your submissions. If classification fails, we deliver the notification without a verdict rather than hold the message back.

8. Third-party services

The Service depends on third-party providers, including Stripe (payments), Resend (email delivery), and OpenRouter (AI spam screening). We are not responsible for their outages, and we do not guarantee that any email notification will be delivered; deliverability also depends on your mail provider.

9. Our intellectual property

We and our licensors own the Service, including its software, design, and trademarks. These Terms do not transfer any of that to you. We grant you a limited, non-exclusive, non-transferable right to use the Service for the duration of your subscription. If you send us feedback, we may use it without obligation to you.

10. Term, suspension, and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if your use poses a security or operational risk to the Service or other customers; where reasonable, we will notify you and give you an opportunity to cure first.

After termination or account closure, we will keep your data available for export for 30 days and then delete it in the ordinary course, except where we are required to retain it (for example, billing records). Provisions that by their nature survive, including ownership, disclaimers, limitations of liability, and governing law, survive termination.

11. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that spam screening will be accurate.

12. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and our total aggregate liability arising out of or related to these Terms is capped at the amounts you paid us in the 12 months before the event giving rise to liability, or USD 100 if you are on the free tier. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your Submission Data, your sites, your violation of these Terms, or your violation of law (including data-protection law with respect to End Users), except to the extent caused by our breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Oklahoma, excluding its conflict-of-laws rules, and the state and federal courts located in Muskogee County, Oklahoma have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

15. General

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard, and continued use of the Service after the effective date constitutes acceptance. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remainder stays in effect. A failure to enforce a provision is not a waiver of it. Neither party is liable for delay or failure caused by events beyond its reasonable control. These Terms, the checkout flow, and any executed data processing addendum are the entire agreement between us regarding the Service.

16. Contact

Questions about these Terms? Contact us, or write to legal@gettrazo.app.