Terms of Service
Last updated August 15, 2026
1. Acceptance of terms
By creating an account or using Trazo (the "Service"), you agree to these Terms of Service. If you're using Trazo on behalf of an organization, you're agreeing on its behalf and confirming you have the authority to do so.
2. The service
Trazo is a contact-form backend: it accepts form submissions from your websites, verifies them with a self-hosted CAPTCHA (Cap), screens them for spam, stores them, and emails you notifications. Pricing is per site with a pooled monthly submission allowance, described on our pricing page.
3. Accounts and security
You're responsible for the accuracy of your account information and for keeping your credentials confidential. Two-factor authentication is required on every account. Notify us immediately if you suspect unauthorized access. Organizations (sellers) are responsible for the conduct of the site owners they invite.
4. Acceptable use
You may not use Trazo to collect or transmit unlawful, infringing, or abusive content; to send spam; to attempt to bypass rate limits, quotas, or bot protection; or to probe, scan, or interfere with the Service's security. We may suspend accounts that violate this section.
5. Subscriptions and billing
Subscriptions are billed monthly through Stripe as a flat account fee plus a per-site charge, prorated when a site is added. You can cancel an individual site at any time; its billing stops immediately and it stops accepting submissions at the end of the month. You can cancel the whole subscription through the billing portal; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.
6. Your data
You retain ownership of the form submissions your sites collect and the content of your account. You're responsible for having the right to collect and process any personal data your forms submit to us, and for your own compliance obligations toward the people who submit them (see our Privacy Policy for how we handle that data on your behalf).
7. Availability and disclaimers
The Service is provided "as is" without warranties of any kind. We don't guarantee uninterrupted or error-free operation, and we're not liable for indirect, incidental, or consequential damages arising from your use of the Service, to the maximum extent permitted by law.
8. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these terms or that we determine pose a security risk to the Service or other customers.
9. Changes to these terms
We may update these terms from time to time. Material changes will be reflected by updating the date above. Continued use of the Service after a change constitutes acceptance of the updated terms.
10. Contact
Questions about these terms? Contact us.